When our Franke granite corner sink was installed, we immediately noticed a hazy and cloudy surface on the material — even though it had never been used. The authorized installer who handled the setup confirmed that the sink was defective out of the box and stated that a replacement should be arranged.
However, when we contacted Franke customer service, instead of offering support, they responded rudely and dismissively, saying things like “How do we know your installers didn’t mix cement inside it?” and refused to approve the replacement.
This issue has been ongoing for over three months, and we discovered the defect before even moving into the house. The product is brand new and still under warranty, yet Franke has failed to take responsibility or offer a solution.
We are extremely disappointed by the lack of professionalism and empathy. I’m sharing this experience so that others are aware of Franke’s poor customer service and so the company might reconsider how it handles genuine complaints.
I purchased a kitchen sink from Franke, expecting high quality from such a reputable brand. However, just one week into using it, I deeply regret the decision. Despite handling it with great care, the sink constantly develops unsightly stain marks as soon as it dries. No matter how clean it is, the ...
On October 1, I purchased a brand-new Franke Maris sink from a dealer in Edirne city center and had it professionally installed in my kitchen. Without even using it once — and only after it came into contact with water for the first time — scratch-like marks appeared on the surface. The product was ...
We bought a black granite sink from Franke in March. We began using it in August, and after a month, we noticed these amazing stains all over the plac...
I purchased a Franke kitchen faucet three years ago, trusting the brand’s reputation for quality. Unfortunately, I’m now dealing with multiple issues that shouldn’t occur on a premium product in such a short time. First, the coating on the faucet started peeling, and then the water flow decreased dr...
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