On July 22, 2025, we purchased a FlixBus ticket via the Omio app for the Brussels South (Gare du Midi) – Paris (Bercy Seine) route, scheduled to depart at 2:00 PM (Ticket No: 3262095415). The bus was first delayed to 2:15 PM and then never arrived at all. Later, another bus came at 3:10 PM as the next available trip. When we explained the situation to the driver, he responded extremely rudely and dismissively, saying, “That’s not my problem. If you want to board, buy another ticket.”
Since we were stranded, we had no choice but to buy new tickets for €94.50 (Ticket No: 3272871966). However, even this ticket supposedly didn’t appear on the driver’s device, and once again we were treated with the same unhelpful attitude. In the end, we were told we had to pay an additional €40 in cash to be allowed on the bus — with no alternative offered.
Our ordeal didn’t end there. My spouse and I were forced to sit separately next to strangers, sacrificing our comfort. Amid the chaos, our bag was stolen, and we lost valuable personal belongings. Altogether, we paid €33.98 + €94.50 + €40 — totaling €168.48. My spouse also tried contacting Omio customer service, but no resolution or compensation was provided.
We are filing a complaint against both FlixBus and Omio for this unacceptable experience. We demand a full refund of €168.48 to our credit card and request that both companies take immediate steps to ensure that other passengers do not suffer the same kind of negligence and mistreatment.
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