Fissler Pressure Cooker Handle Fails After Minimal Use, Warranty Refuses to Cover Repair

I purchased a Fissler pressure cooker for ₺12,000, expecting a high-quality product, but my experience has been nothing short of disappointing. After using it fewer than six times, the locking handle began to loosen and move. I contacted the seller, who told me to deal with the service team directly. When I reached out to the service team, they dismissed my concerns, suggesting I simply tighten it with a screwdriver—practically mocking my issue.

I eventually sent the cooker for warranty service, only to be told a different handle was broken, which would cost me ₺650 to replace since it wasn’t covered under warranty. They even suggested that I remove, clean, and reassemble the locking handle every three months to avoid future issues—something that was never mentioned at the time of purchase.

For a product advertised with a lifetime warranty, it’s baffling that critical parts are not covered. The seller refused to assist, pushing me to deal with the service team directly, saying their responsibility ended with the sale.

I returned the cooker without paying for the repair. A product costing ₺12,000 should come with reliable service and warranty coverage, not an expectation for customers to perform maintenance or pay extra fees for faulty parts. Fissler needs to take responsibility for its products and provide proper support for customers who trust their brand.