I went to Ankara Fiat Kartas to get my car's annual maintenance and requested routine oil filter checks, along with a change in the robotized transmission oil. Normally, other service centers complete this job in a maximum of 2-3 hours, but despite repeatedly asking about my car's status and expressing my discomfort, they struggled to finish it in 6 hours. I entered at 8:30 AM and could only leave by 2:30 PM. When I expressed my dissatisfaction, I was told, "We work with half the staff on Saturdays." This response was a disappointing excuse rather than an apology. In this time where every minute matters, routine maintenance taking 6 hours reflects the poor quality of service. I don't plan on receiving service from the same dealership again. Fiat's brand value is being undermined in this manner.
I've used the Ankara Baykoçlar Nissan service center multiple times, experiencing the same problem on three separate occasions. Now, I've decided to stop going there altogether. One particular service employee, a tall, thin individual (name withheld), has managed to completely turn my family and me ...
I chose not to buy a Chinese product, aiming for a quality motorcycle, but when I called for rodaj maintenance, I was met with indifference and dissatisfaction. It felt like I was the one managing the process. When I called 4-5 days in advance to schedule a Monday appointment, they told me that Mond...
I had an appointment scheduled for May 2, 2023 at 1:00 PM at the Hatay Iskenderun Fiat service center. However, when I arrived, they did not take my car and it remained there for two days. After completing the work, they approached me and asked for payment. I was informed that the Z rotors needed to...
About a month ago, I had a minor accident. Mersin Peugeot Öğütler Otomotiv scheduled an appointment for two weeks later. I brought the car in, and within a week, they claimed it was ready. While the motor hood had been painted, there were 2-to 3 paint flaws. I refused to accept it in that condition ...
The ongoing repair situation at Doğuş Oto on the Ankara Konya road perfectly exemplifies the infuriating sales strategies. Endless anticipation for the arrival of the much-needed components. I regretted my decision to leave my car at the authorized service center, even though I had insurance coverag...
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