Ankara Fiat Service's Long Wait Times and Subpar Work
I went to Ankara Fiat Kartas to get my car's annual maintenance and requested routine oil filter checks, along with a change in the robotized transmission oil. Normally, other service centers complete this job in a maximum of 2-3 hours, but despite repeatedly asking about my car's status and expressing my discomfort, they struggled to finish it in 6 hours. I entered at 8:30 AM and could only leave by 2:30 PM. When I expressed my dissatisfaction, I was told, "We work with half the staff on Saturdays." This response was a disappointing excuse rather than an apology. In this time where every minute matters, routine maintenance taking 6 hours reflects the poor quality of service. I don't plan on receiving service from the same dealership again. Fiat's brand value is being undermined in this manner.
Dear Esat K., The feedback you shared is very valuable for us to serve you better and understand your needs more effectively. We would like to discuss the feedback you provided with you. The Customer Care Center will review your application and contact you as soon as possible. Thank you for choosing our brand. We are here for all your needs 24/7 as the Customer Care Center. We wish you and all your loved ones healthy days. FIAT Customer Care Center
The information was provided that the relevant dealer would be warned by customer service.
I expect an apology and compensation from the relevant dealer.
