About a month ago, I had a minor accident. Mersin Peugeot Öğütler Otomotiv scheduled an appointment for two weeks later. I brought the car in, and within a week, they claimed it was ready. While the motor hood had been painted, there were 2-to 3 paint flaws. I refused to accept it in that condition and requested a repaint. Additionally, the windshield wiper motor needed attention. After another week of waiting, they called me in, claiming the car was ready. Upon arrival, I found the windshield wipers dismantled and in disarray. Nobody greeted me upon entering the service, and I had to locate my car and inspect the repairs myself. This is unprecedented in any service center. The personnel responsible for reinstalling the wipers were nowhere to be found. The damage consultant requested an unrelated mechanic from the street to install them. Upon entering the car, I found the protective cover on the seat torn and discarded. The mechanics, covered in oil and rust, sat directly on the seats. The car's computer was connected, and the cigarette lighter was removed but never reassembled, leaving parts scattered inside the car. The hood was misaligned and noticeably shifted to the right. When I attempted to lock the car using the remote, I found it non-responsive. The doors wouldn't open or close, and none of the electrical components worked. Despite requesting a cover for the windshield wiper fluid tube, it was completely overlooked. They claimed the car was ready twice for what should have been a 3-5 day job. I've made 4 trips back and forth and have been waiting for 2 weeks. It's New Year's, and I urgently need my car. Yet, due to the staff's irresponsibility, I still haven't received it. Mersin Peugeot Öğütler Otomotiv offers zero service and zero accountability. Previously, at another Peugeot dealership, the paint job I had done peeled within 1-2 years due to a lack of primer. When I reported it to Peugeot headquarters and requested a repaint, they refused, citing my failure to bring the car in for regular maintenance at a Peugeot dealership each year. Now that I've brought it in, I've realized just how unprofessional they are. Thank you for this terrible experience, Mersin Peugeot Öğütler Otomotiv.
In March, I took my Peugeot 308 to the Sancaktepe Peugeot Gülan service center due to a noise coming from the steering box. While at the service, my car was hit against a column in the parking lot and was locally repainted. They also mentioned noise coming from the tie rods and the suspension, and I...
While cleaning our vehicle, which has completed 1 year in June, we saw paint peeling and rust on the inside of the rear doors and front passenger door. Since it was still under warranty, we contacted Peugeot Turkey on 04.07.2024 and they directed us to the authorized service. After the inspection an...
My car has been stuck at the Gaziantep Monde Peugeot service center since the first week of July, which has now been more than two months. What is the cause of this absurd delay? They're waiting for parts from France to repair the chassis, and there's no telling when that will happen. This experienc...
I contacted the Kocaeli Çetaş dealership regarding a battery failure in my Peugeot 5008. Although my car is only two years old, the battery failed, and I've had trouble scheduling an appointment with this service center before. When I called the service center, they scheduled the repair appointment ...
While driving my Peugeot 5008, I was rear-ended at about 5 km/h by a driver who was likely distracted by their phone. The dashcam footage confirms this low speed. However, I was shocked that such a minor impact caused my rear bumper to tear and sustain serious damage, while the other vehicle only ha...
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