On August 22, 2024, the status of my package was updated, stating that it was "on the way." However, when I called FedEx, they told me to send an email for more details. After emailing, I was informed that my package was actually held at customs. To make matters worse, the barcode system was manually entered, which is unheard of for any reputable company. I can't understand if they're dragging this out to make more money or if it's just pure incompetence. Is such a lack of coordination even possible? We already spoke with the customs broker and sent all the necessary documents, yet we're facing this issue. It’s truly disappointing. It seems this is happening because I didn't use the customs broker FedEx recommended.
FedEx shows the delivery date of the product, which was shipped on 3/6/2024, as 4/6/2024 on the tracking system. However, at the end of the day on 4/6/2024, the description 'delayed' appeared on the tracking system, indicating that the delivery place kept it in its warehouse in Paris. There was no r...
I shipped a package from China with FedEx, with a total value of $123 and it has been held at customs since November 3, 2025. During this entire period, I have not received any clear information or guidance from FedEx regarding the customs process. If I am required to pay taxes, I am ready to pay th...
My package was marked as delivered on November 13, 2024, but I never received it. It was delivered to a completely different district, unrelated to my address. I tried contacting the local branch responsible for my area for days but couldn’t get through. It was clear they were intentionally ignoring...
My package was supposed to arrive on November 14, 2024, but it hasn't shown up yet. I’ve tried contacting Sürat Kargo’s customer service a bunch of times, but they hardly ever respond. When they do respond, it’s usually just empty promises like "we're looking into it," without any real solutions. Th...
I am reaching out to FedEx customer service because I have received no response to my emails regarding a missing package. I ordered a product on January 23, and according to the tracking information, it was supposedly delivered on January 29. However, I never received the package. I have emailed Fe...
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