It's been 17 days, and FedEx, a well-known brand worldwide, still hasn't been able to deliver a file to Macedonia! Seventeen entire days! Even though they are the main carrier, they won't give us information because we go through a middleman courier. This middleman, called Kargomkolay, is giving us problems for the second time. They couldn't even bring us 20 samples, each weighing less than a kilo, from the Netherlands, which was our first task. I was really looking forward to seeing things get better over the last year, but unfortunately, the situation hasn't changed at all. The middleman and the primary company refrain from pointing fingers and neglect to share information. Even the most basic question, "where's my package?" gets no response from either company. I sure hope my package is located before it goes missing. Right now, the package is traveling around the world: France, Israel, back to France, back to Israel, and finally seen in Cologne. I'll keep you posted on any new updates.
I sent an A4-sized package containing important legal documents via FedEx to North Macedonia, but instead of delivering it, FedEx has been sending me daily apology messages saying, "We plan to deliver your package tomorrow. We apologize for the delay." Beyond these automated messages, no action has ...
I am beyond frustrated with FedEx’s handling of my packages, which have been missing for over seven months now. After receiving two tracking numbers, I waited, only to receive a message one month later asking if someone was available to sign for the package. No one contacted me directly, and since t...
FedEx has been holding my shipment in Istanbul for over two weeks, claiming that payment hasn’t been received—but here’s the problem: they never told me how much to pay or how to pay it. I haven’t received any formal instructions, no invoice, and no contact explaining what’s required to release the ...
On June 4, I handed over my international shipment to FedEx in Istanbul for delivery to Algeria. The package arrived at Algerian customs on June 11. As the sender, I submitted multiple payment authorization documents to FedEx Algeria, clearly stating that all customs fees and related taxes should be...
On June 16, our shipment arrived at Istanbul customs via FedEx Express from France. Since then, we have been unable to clear the shipment because FedEx has incorrectly prepared the ATR document three separate times. This repeated mistake has prevented us from completing customs clearance and severel...
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