As a company that has been working with DHL for years, we decided to open an account with FedEx and try them as an alternative for a shipment. Unfortunately, the experience has been a complete disappointment. No representative gives a proper response, and it seems like no one understands or answers the emails. This probably explains why FedEx isn’t the preferred choice for many.
We have sent multiple emails requesting support, and each time, the same questions are repeatedly asked, even though the answers are clearly outlined in the previous correspondence. Yet, there has been no resolution.
Looks like we'll be sticking with DHL. It's a shame, FedEx. We expected better from a company of your stature.
We have never been able to reconcile our account with you under the account number 000806***. Our accounting department has repeatedly sent emails to [email protected] , yet we have received no response. Since the beginning of September, I have also been sending daily emails without any resol...
I paid for the delivery of a document to Germany using DHL Express. After accepting the payment, the service point abruptly closed the website panel, leaving me unable to access any shipment details despite the successful payment. I reached out to customer service, and they advised me to email finan...
I am experiencing a serious issue with FedEx regarding shipment pickup. Despite repeatedly requesting a pickup, FedEx has failed to collect the package multiple times. In addition, our payments are not being processed, preventing us from completing reconciliations and disrupting our business operati...
I've been experiencing a frustrating issue with FedEx when it comes to receiving my international shipments. They inexplicably hold my packages at customs without providing any reason for the delay. To make matters worse, when I reached out to the so-called authorized personnel, Mr. P**, via email, ...
We’ve been working with DHL Express for over 10 years at a corporate level, but this time their carelessness and lack of responsibility have caused us significant issues. A shipment we sent abroad 35 days ago still hasn’t been received by our international client. This delay is unacceptable, and as ...
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