A package sent to my university from abroad has been sitting in Istanbul customs for 6 months. FedEx has made no attempt to contact me during this time. Despite my numerous calls, messages, and forms submitted through their website, I’ve received no response. I’ve completely lost faith in FedEx and will never use their services again. This isn’t the first time we’ve had issues with FedEx at the state university where I work, and now no one here is willing to rely on them. FedEx has been nothing but a disappointment, and I want this issue resolved immediately.
I am experiencing a serious issue with FedEx cargo at Özdemir Customs Brokerage, Istanbul branch. My gift package (tracking number: 884774276863) has not been delivered to me and has been held in customs for about three days. Despite my willingness to complete all necessary procedures and payments, ...
I ordered a laptop shipment with FedEx. This shipment was supposed to be door-to-door, but it arrived nearly two months ago to Istanbul and it still hasn't been delivered. FedEx didn't contact me and when I called them they gave me a number of a company to pay the customs. I called that company and ...
FedEx has been holding my shipment in Istanbul for over two weeks, claiming that payment hasn’t been received—but here’s the problem: they never told me how much to pay or how to pay it. I haven’t received any formal instructions, no invoice, and no contact explaining what’s required to release the ...
On June 18, 2025, my products were picked up from Switzerland and were initially scheduled for delivery on June 20. However, the shipment was first delayed for two days in Switzerland, then unnecessarily routed through multiple countries. Later, FedEx sent an apology email explaining that the delays...
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