On December 14, 2024, at Istanbul Airport, I collected a rental car from Europcar that I had reserved on December 13, 2024. Upon pick-up, I was told my reserved vehicle was unavailable, and I was given a car from a different segment instead. When I returned the vehicle on December 15, 2024, the staff inspecting it mentioned a supposed stone chip on the windshield but seemed unsure. They assured me that exit photos of the vehicle would be reviewed and I would be informed.
Despite this, no clear damage report was documented at the time, and my signature was later accompanied by an unauthorized note regarding the alleged damage. To my shock, Europcar charged ₺12,000 to my credit card without notifying me. This is completely unacceptable, and I will be pursuing this matter through legal channels to ensure justice is served and the unauthorized charge is reversed. Europcar must address this issue immediately.
I rented a Fiat Egea Cross from Europcar/Goldcar from October 12 to October 19, 2024. I returned the vehicle on October 19, on time and in perfect condition. During the return, the agent and I thoroughly inspected the car—interior, exterior, trunk, and tires—and confirmed there was no damage. The ag...
I rented a car from Europcar’s Diyarbakır Airport branch for two days (October 26–28, 2024). A 2000₺ deposit was charged to my credit card, with the p...
On April 10, 2025, I made a vehicle reservation through Yolcu360.com for a one-day rental from April 11 to April 12, 2025. The reservation number was YL_5644367, and the confirmation email from Europcar included reservation number RG-IST-250411503. I picked up the vehicle on April 11 around 07:10 fr...
On December 28, 2024, I rented a car from Europcar at the Cologne train station in Germany. During the rental process, I clearly informed the Europcar agent that I would be driving to Strasbourg and explicitly asked if there would be any additional charges for crossing the border. The agent confiden...
I rented a car for two days from Europcar’s Diyarbakır Airport branch between 26.10.2024 and 28.10.2024. Although I was told the ₺2,000 provision fee would be refunded to my card within seven days, it still has not been returned. When I reached out through the Europcar website to ask about my refund...
Comments