I rented a Fiat Egea Cross from Europcar/Goldcar from October 12 to October 19, 2024. I returned the vehicle on October 19, on time and in perfect condition. During the return, the agent and I thoroughly inspected the car—interior, exterior, trunk, and tires—and confirmed there was no damage. The agent signed the delivery form but informed me it would remain with the company, so I received no copy. To my surprise, three days later, on October 22, I found a charge of ₺13,415 on my credit card, applied without my knowledge. When I contacted the airport rental office, I was told the charge was for a crack in the windshield. However, no such damage existed when I returned the vehicle, and nothing was noted during our inspection. The company has not provided a service invoice, repair details, or photographic evidence proving the damage or my responsibility. Charging such a large amount without notifying me or providing documentation is deeply concerning, and I strongly believe this damage might be related to another vehicle, as I returned mine in perfect condition. I am requesting full documentation and proof of the alleged damage and a prompt refund of the ₺13,415 charged without my consent. If my requests are not addressed, I will file a formal complaint with the Consumer Court to protect my rights.
On December 14, 2024, at Istanbul Airport, I collected a rental car from Europcar that I had reserved on December 13, 2024. Upon pick-up, I was told my reserved vehicle was unavailable, and I was given a car from a different segment instead. When I returned the vehicle on December 15, 2024, the staf...
On April 10, 2025, I made a vehicle reservation through Yolcu360.com for a one-day rental from April 11 to April 12, 2025. The reservation number was YL_5644367, and the confirmation email from Europcar included reservation number RG-IST-250411503. I picked up the vehicle on April 11 around 07:10 fr...
On August 16, 2025, I rented a Volkswagen T-Cross from Europcar Berlin Airport and returned it without any issues or visible damage. At drop-off, no inspection or damage check was performed — the car was accepted immediately. However, shortly afterward, I received an email claiming there was a 5 cm ...
On April 20, 2025, I rented a car from Europcar at Malpensa Airport, Italy. When I picked up the vehicle, I carefully recorded all existing damages on video. However, after returning the car, I was unfairly charged €410 for damages that were already present when I collected the vehicle. I contacted...
I rented a Fiat Egea from Green Motion, a subsidiary of Metal Oto in Ortaca, Muğla, on 4/3/2024, for three days. When I brought back the car on June 3rd, 2024, they noticed some damage on the lower middle section of the right fender, with a scratch that was around 5-7 cm long. But I want to make it ...
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