Three weeks ago, I bought a Eurail global mobile pass to travel around Europe. But my trip got delayed by a day. I attempted to contact customer service to change the ticket dates, but it appears that there is no phone or live chat support accessible. I shot off an email about the problem but didn't hear back until two weeks later. It's like they want me to pay almost the same amount just to change the dates, almost like I'm purchasing the ticket all over again. It's super annoying; all I want is to shift the date by only one day. This customer service is absolutely terrible, probably the worst I've experienced in a while.
I’ve been trying to change the dates on my ticket through Mytrip.com for three days, but the process has been incredibly frustrating. Their website chatbot or representative messaging system is confusing and unhelpful, and I keep being told, “We’ll get back to you,” with no resolution. When I call c...
My girlfriend and I bought tickets from London to Paris using Eurail. But the final payment ended up being higher than what we had estimated. There were a lot of extra fees and charges that were not mentioned upfront. We tried to understand what these charges were, but couldn't figure it out. So, we...
The process of booking a seat turned out to be a mess, full of confusion and anger. they said they would have customer service, we could reach them in case. We couldn’t see it. When we started our journey, quickly noticed a troubling pattern: most of the train trips that could be booked did not have...
I booked a flight through Booking.com and have been trying to change my travel dates for over a month. I’ve repeatedly contacted live support and submitted multiple requests, but all I get is the same response: "You'll receive an update via email." Yet, no one ever follows up! This level of customer...
While trying to change my flight, I accidentally canceled my ticket through the app. I then called customer service to explain that I had canceled it by mistake and only wanted to change the date. However, the customer representative said that my request would be processed in three days. Despite exp...
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