On June 26, our Kuala Lumpur to Istanbul flight via Abu Dhabi, booked as a single ticket, experienced a one-hour delay in Abu Dhabi. This caused us to miss our connecting flight to Istanbul, resulting in a 7-hour delay in reaching our destination. Traveling with a 6-year-old child made this journey even more challenging. Despite repeatedly requesting meals due to the delay and being initially assured they would be provided, we were later denied access without explanation. After insisting, we were grudgingly allowed a single slice of pizza, which felt insulting.
Adding to the ordeal, a cabin crew member forcibly took a blanket from my bag, claiming it was not allowed, despite our child needing it to stay warm during the wait. This harsh treatment, combined with the delay, left us physically and emotionally exhausted, ruining our trip home.
The lack of care and unprofessional behavior from Etihad Airways has been appalling. Such treatment, especially from a reputed airline, is unacceptable. I will never fly with Etihad again and strongly advise others to consider alternative airlines for their travels.
On May 15, 2025, my spouse and I traveled with Etihad Airways from Kuala Lumpur to Istanbul (KUL–IST) with a layover in Abu Dhabi. During the first leg of the trip (Kuala Lumpur–Abu Dhabi), our flight departed significantly later than scheduled due to a delay caused by the airline. As a result, our ...
On May 15, 2025, my spouse and I traveled on Etihad Airways flight reservation PDN6HH, from Kuala Lumpur (KUL) to Istanbul (IST) with a layover in Abu Dhabi. During the first leg of our journey (Kuala Lumpur–Abu Dhabi), the flight was significantly delayed due to the airline’s fault, which caused ou...
On February 1, 2025, my Etihad Airways flight to Phuket via Abu Dhabi was canceled without any explanation. The airline provided no communication or assistance, leaving passengers completely stranded. At Istanbul Airport, we were kept on the plane for three hours before being told to deboard. Inste...
On April 15, 2024, I had a confirmed ticket for seat 17D on flight EY99. Upon arriving in Abu Dhabi, I was informed by Etihad ground staff that the gate for EY99 had closed and I was rebooked on a Kuwait layover flight to Istanbul without my consent. Despite the arriving plane being delayed by 50 mi...
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