Because of a delay on my Etihad flight EY544 on October 25, 2025, my spouse and I missed our connection in Abu Dhabi and were unable to board our next flight, EY414. Due to this delay, we were forced to wait for a long time at Abu Dhabi Airport, and our entire travel plan was disrupted.
We arrived at the airport at around 2:00 PM, but we were not transferred to the hotel until approximately 8:00 PM. The following day, we were taken back to the airport at 5:30 AM. Although Etihad did provide hotel accommodation and transportation, we experienced significant time loss during this process and were unable to attend the programs we had planned.
Regarding the inconvenience we experienced, I contacted Etihad both through live chat support and via the feedback channel. However, despite 26 days having passed, I still have not received any response. This lack of communication has further increased our frustration.
Due to the missed connecting flight caused by the delay and the resulting loss of time and disrupted travel plans, I am requesting appropriate compensation for two passengers from Etihad. I also ask that I receive a clear and detailed written response regarding my complaint.
On November 13, 2025, I experienced an approximately 4-hour delay on Etihad Airways flight EY545 to Thailand. During this delay, no information, meals, or any form of assistance was provided to me. Because of the delay, I missed my Istanbul connecting flight (TK2320), and this caused significant inc...
I paid 685 dirhams for an Etihad Airways flight from Abu Dhabi to Istanbul scheduled for September 2, 2024. However, I never received any ticket information or confirmation email. Despite multiple attempts to contact customer service, no one has been able to assist me in locating my ticket or provid...
On February 1, 2025, my Etihad Airways flight to Phuket via Abu Dhabi was canceled without any explanation. The airline provided no communication or assistance, leaving passengers completely stranded. At Istanbul Airport, we were kept on the plane for three hours before being told to deboard. Inste...
I recently experienced a frustrating situation with Etihad Airways. Due to a delayed flight, I had to completely rearrange my travel plans. As a result, I was entitled to compensation. However, when the payment was sent to my bank account, the airline made a mistake by either omitting or misspelling...
On my August 31, 2024, flight from Istanbul to Phuket via Abu Dhabi with Etihad Airways, I received my suitcase in Phuket with a broken top despite handing it over in perfect condition at Istanbul Airport. With the help of airport staff in Phuket, I filed a damage report for the suitcase. I reporte...
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