5
Resolved

Troubling Car Rental Experience with Enterprise

August 10, 2023 7:49 PM168
Ahmet's Thank You Message
I would like to thank the gentleman, the branch manager of Enterprise Acıbadem, for his quick response, expressing his apologies for the situation, offering an additional solution, and showing a sincere approach.

I had reserved a rental car online and paid for it seven days in advance. When I arrived to pick up the automobile, however, I was told that there was an issue with my address information on their computers. I have previously registered my details online with no errors. This happened on the last day before I was supposed to go on vacation with my family. This unforeseen problem generated a lot of problems, and I was confused about what to do next. They took my money and effectively stole a week of my rental time for seven days. Surprisingly, considering my experience with Enterprise, I decided to try Budget Rent a Car. Budget, to my amazement, accepted all of my information without hesitation and gave me a car. This experience clearly shows that the issue was not on my end. Enterprise's service quality is deplorable, and their actions have caused both financial and emotional suffering. It makes me wonder if their failure to offer good service has anything to do with my use of the Turk Telekom Prime promotion code. Regardless, I strongly suggest anyone thinking about renting a car from Enterprise to reconsider.

Ahmet
August 12, 2023 1:45 PM

I would like to thank the gentleman, the branch manager of Enterprise Acıbadem, for his quick response, expressing his apologies for the situation, offering an additional solution, and showing a sincere approach.

Ahmet
August 12, 2023 1:53 PM

Thanks to manager of Acıbadem branch to treat me sincerely and respectfully. He gave me extra solutions and wanted to help me. He was polite and honest to explain about ALL problems.

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