During my overseas trip in June, the deposit for the car we rented from Budget has still not been refunded to my bank. When I contacted customer service about the process, I was told I would receive a response within two weeks. However, more than a month has passed and there is still no solution. Today, we saw an email stating that the deposit was not refunded because we allegedly returned the car damaged. Out of caution, we had recorded videos both when picking up and returning the car, so it is impossible that there was any damage. It is clear that they resorted to this excuse because they could not handle the situation. What a shame—Budget is a complete disappointment. Better to rent from a roadside company than from here. Lies and deception, truly shameful.
I rented a car from Budget at Ostrava Airport on 03.08.2024, and they took a deposit of 20,000 CZK (€800). When I returned the car, they assured me the deposit would be refunded within a few days. It’s now 17.08.2024, and I still haven’t received the refund. Budget is claiming that the bank is holdi...
On June 4, 2025, I rented a car through Booking.com from Budget Rent a Car at Dubai International Airport. At the time of pickup, 2,550 AED was charged to my credit card as a deposit, and I was clearly told it would be refunded within two weeks after returning the vehicle. I returned the car in pro...
On June 4, 2025, I rented a car from Budget at Dubai Airport through Booking. A deposit of 2,550 AED was charged to my credit card, and I returned the car on June 7. I was told that the deposit would be refunded within two weeks, but today is July 16 and my deposit still has not been returned. Despi...
I rented a car from Budget at the Montenegro Airport, and they blocked a deposit amount on my credit card at the time of rental. I was told this amount would be refunded to my account within 30 days. However, that promise was not kept — my money was not returned. I reached out to customer service m...
On September 11, 2024, I rented a car online from Budget, and during the rental process a deposit of €360.41 was charged. However, even after nearly a year, this deposit has not been refunded to me. I have contract number 137783505 related to the rental. I have contacted Budget customer service mult...
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