Enterprise Rent-A-Car messed up my reservation - stuck stranded at the airport! What should I do?

I’m deeply disappointed with Enterprise and the experience I had with my recent rental. On June 18, 2025, I booked an automatic transmission vehicle via Booking.com and completed payment from Turkey. However, when I arrived at Dresden Airport on June 19, I was told there were no automatic cars avail...

On March 25, 2025, I prepaid for a BMW 318 through Prime Cars via Enterprise at Düsseldorf Airport (reservation no. 99646891). I was scheduled to pick up the car on April 17 at 9:30 AM, and landed on time. Within 15 minutes, I arrived at the Enterprise office with all required documents in hand—pass...

I rented a Volkswagen Passat from Enterprise’s Sarajevo branch, but was told they could only provide a Skoda Octavia automatic as an equivalent. I agreed, even though this was my first time traveling abroad, and I informed them I would be driving to multiple countries. Once I reached Montenegro, th...

I rented a Toyota Corolla from your Ankara Esenboğa branch and requested an upgrade to a BMW X1, which was delivered as per my request. Unfortunately, the vehicle provided was neither the high-end model I expected nor as comfortable as anticipated. At the delivery point, a newer BMW X1 that matched...

I made a reservation with Enterprise Ankara Gar, and my booking was confirmed for a specific vehicle group. However, when I arrived at the office, I was told that the reserved car was unavailable and I would have to settle for a lower-category vehicle. Since I had no other option, I reluctantly acce...

Hello to everyone who has faced similar issues. My experience with Enterprise Pendik was disappointing. On December 2, 2024, at 3:35 PM, I picked up a Crawler Amare motorhome that had several issues. The vehicle had a terrible odor, and the rear door behind the driver’s seat would open during the dr...

On October 20, 2024, I rented a car from Enterprise's Atlantis branch, specifically requesting a well-maintained vehicle for a two-day trip, as I was traveling out of town with my family. Despite assurances of the vehicle's condition, shortly after we set off, the car’s warning lights came on, with ...

On September 23, I received a personalized ₺750 voucher from Enterprise and decided to rent a car since I needed one. Though I only required a one-day rental, I was told I had to book for at least two days. Reluctantly, I proceeded with the rental and paid via my bank card. When I arrived on Septemb...

On September 26, 2024, at 3:38 PM, I made a reservation (552611) through Enterprise's website for a Toyota Corolla Hybrid automatic (or similar) to be picked up from the Maltepe branch from September 28 to October 1. However, on September 28 at 11:18 AM, I received a call from an Enterprise employee...

I had a Ford Focus rental reservation with Enterprise to pick up from their Ankara Esenboğa office. When I called ahead to confirm, I was told no Ford Focus was available, and I had to go to the Ankara Train Station office to get a Toyota Corolla Cross instead. Upon arrival, a representative informe...

Despite making a reservation with Enterprise a week in advance for a Toyota Corolla Hybrid, when I arrived yesterday, they informed me that the car wasn’t available and offered a Ford Puma from the same segment instead. The agent at the desk suggested upgrading to a BMW X1 for an additional daily fe...

On August 5, 2024, I rented a car from Enterprise for 14 days, but I encountered several issues with the vehicle. First, the car was delivered without a tire inflation kit and solution. I only realized this when the tire pressure decreased, and an error appeared on the screen. Additionally, the airb...

I had reserved a manual Vito 9+1 vehicle, and I arrived at the airport with all the necessary documents in hand. However, to my shock, I was informed that the vehicle available for me was a Dokker 7+1, which was not what I had reserved. Despite my insistence and presentation of the documents, the st...

As a frequent customer since last summer, I've consistently rented vehicles without any issues. However, my recent encounter left me puzzled and dissatisfied. After returning a vehicle in pristine condition, I called the Ankara Garage branch to inquire about renting another one the next day. I was ...

Hello, I'm writing to convey my tremendous unhappiness with my recent Enterprise Rental Car experience. I reserved a rental automobile from your organization around 15 days ago. However, when I arrived to pick up the automobile on the specified day for a journey to another city, I was told that my r...

Hello, I'm quite unsatisfied with my recent Enterprise experience. Despite making a reservation week in advance, our reservation was abruptly canceled without explanation on the day of collection. This last-minute cancellation had a detrimental influence on our vacation plans, leaving us profoundly ...

Hello, I am deeply disappointed with my recent experience at Enterprise. Despite reserving a car almost a month ago, I arrived at the branch on April 9th at 6 AM to pick up my rental, only to be told that there was no car available for me because I was supposed to arrive at 7 AM. Instead, they provi...

I rented a car from Enterprise at Sabiha Gökçen Airport for the holiday, but upon arrival, they requested our flight tickets before handing over the vehicle. We've rented from other companies in the past and have never encountered such a high level of expectation. Due to our lack of flight tickets, ...

Hello there, We decided to rent a car for our vacation and chose a five-seater from Enterprise. My husband paid 5,500 ₺ for it. Afterward, when two additional individuals joined, we decided to upgrade to a seven-seater and paid an additional 3,500 ₺. We booked our reservation a full two months ahea...

I applied for a car rental with Enterprise online, using reservation code 195451654583. After completing the check-in process in the email received, I went to the branch in Izmir Alsancak. I had asked a friend to drop me off there. The branch informed me that a ₺2500 block would be made on the credi...

It would be my first time personally renting a car from Enterprise. I opened a new user account on the website and created my reservation. They sent me an e-mail to check in 1 day before the rental. (It's like I'm buying a plane ticket.) I completed my check-in process. I received an email that my r...

I made a reservation for a car at Enterprise three months ago, but when I got there, they told me the car wasn't available. But I saw the same car parked right outside of their business. At first, they said it would be ready in a minute, but then they rented it out to someone else. This issue has co...