Enjoy Travel Refuses Full Refund After Immediate Cancellation

My reservation number is ENJ-46441269 for a rental car at Podgorica Airport, with pickup scheduled for October 24, 2025, at 5:45 PM and return scheduled for October 27, 2025, at 11:00 AM. I canceled this reservation within no more than five minutes of making the booking because the reservation was made incorrectly. I never picked up the vehicle, used any services, or incurred any costs on the part of your supplier.

I am aware of your website's policy for “Pay Now” bookings, which states that cancellations made more than 48 hours before the scheduled pickup are eligible for a free cancellation, while cancellations made less than 48 hours before pickup are non-refundable, as stated in Sections 4.1–4.2 of your Terms and Conditions – Car Rental Cancellation. However, this case involves an immediate cancellation made within minutes of the reservation. I therefore request a full refund as a reasonable goodwill exception. Since the reservation was canceled almost immediately and no service was ever used, I believe the reasonable solution is to refund the full amount to the original payment method.

I am requesting the following:

* A full refund of the reservation amount to the original payment method.
* Written confirmation that the refund has been initiated, together with the transaction or refund reference number.

**Additional Information:**

* Reservation Number: ENJ-46441269
* Location: Podgorica Airport
* Pickup/Return: October 24, 2025, at 5:45 PM / October 27, 2025, at 11:00 AM
* Cancellation: Within no more than five minutes of making the reservation, on the same day

I kindly ask that my request be resolved promptly and reasonably in the interest of customer satisfaction. Otherwise, I will have no choice but to initiate a chargeback dispute through my payment provider on the grounds that the service was never provided or used.

I look forward to receiving your response. Thank you.