On 25.08.2025, I rented a Dacia Sandero from Podgorica Airport in Montenegro with reservation number 2549-8836-TR36, making a prepayment of ₺18,206.19 (receipt no: 74930711). When I picked up the car, €600 was blocked from my card as a deposit, which I was aware of. However, despite having purchased full insurance during the reservation, I noticed that another insurance payment was deducted. On 01.09.2025, when I returned the car to the office, in addition to the €600 deposit, the office staff took my card and processed a €335 contactless payment without my consent. When I objected, they told me it was an insurance fee and refused to provide further explanation, saying I should contact customer service, and then asked me to leave the office. At present, besides the ₺18,206.19 I had already paid, a total of €935 is still pending on my cards. I was asked to email the Podgorica office with documents to resolve the issue, but no email address was provided. The last four digits of the cards charged are 2590 and 9705. I picked up the car on 25.08.2025 at around 08:30 and returned it on 01.09.2025 at around 17:30. This is the first time I have experienced such a problem, and I request the refund of the overcharged amount.
My wife and I rented a car for five days from the Montenegro Podgorica Airport Budget office on 04.03.2024. The car rental process was made through the Booking Application, not on its page. A rental fee of 103 Euros was paid for the reservation made through the Application, all-inclusive. However, 1...
With reservation number 782160444, I booked a car rental at Podgorica Airport, Montenegro, through Booking.com, choosing the full insurance (full kasko) coverage sold by Booking and rented via Alamo. Upon returning the vehicle, the rental company deducted €84.7 from my deposit for scratch damages sh...
With reservation number 782160444, I booked a car rental at Podgorica Airport, Montenegro, through Booking.com, choosing the full insurance (full kasko) coverage sold by Booking and rented via Alamo. Upon returning the vehicle, the rental company deducted €84.7 from my deposit for scratch damages sh...
On June 23, I rented a Dacia Sandero from the Budget office at Tivat Airport through Booking.com with insurance included. During the rental, a total deposit of €496 (300 + 196) was blocked from my card. As instructed by the office, I returned the car outside working hours by parking it and leaving t...
Between September 5–12, 2025, I rented a car through Booking.com from Payless at Podgorica Airport (Reservation No: 671493738). I returned the vehicle on September 12 without any issues, and the return inspection report confirmed that the car had no damage or missing items. I received the official r...
Comments