Enjoy Travel Customer Denied Rental Car and Still Has No Refund

At approximately 1:30 AM on July 29, 2026, I rented a Renault Taliant or a similar vehicle through Enjoy Travel, with the vehicle scheduled for pickup at Antalya Airport. I paid an upfront amount of €60.06, and my reservation was confirmed. I also have documentation showing that the payment was completed.

When we went to the Way Rent A Car office in Antalya to pick up the vehicle, the car we had reserved was not available. We were then told that, because we were Turkish citizens, our Findeks credit score was not sufficient to rent a vehicle. We were essentially dismissed from the office without being provided with the vehicle we had reserved. Another employee working at the same office openly stated while taking us back to the airport that they had deliberately refused to provide us with the vehicle.

Despite everything that happened, my upfront payment has still not been refunded. When I tried to contact Enjoy Travel by email, the system did not allow me to send the message. Way Rent A Car, on the other hand, claimed that the matter was not their responsibility and refused to accept any responsibility for the situation. Despite making a reservation and paying in full through an international company, I received neither the service I paid for nor a refund.

I request that the full €60.06 I paid be refunded to me as soon as possible without any deductions. I also request that the conduct of the relevant company be investigated and that appropriate action be taken regarding the way this situation was handled.