On January 16, 2025, at 10 PM, I booked a rental car from Greenmotion at Bodrum Airport through Enjoy Travel. However, upon arrival, I discovered that Greenmotion’s office closes at 10 PM—a crucial detail that was not mentioned on Enjoy Travel’s website. As a result, I was unable to pick up my rental car that night.
The next day, I visited Greenmotion, where they informed me that I needed a credit card to proceed. Since I only had a debit card, they demanded a ₺2,650 payment with no refund option, along with refusing to compensate for the lost rental day. When I attempted payment, their system rejected my card due to 3D security authentication issues. Ultimately, I could not receive the car.
I contacted Enjoy Travel to request a refund, but they denied it, claiming my cancellation was after the scheduled pickup time—which was impossible due to their own lack of transparency. I have since emailed them again and forwarded the issue to my lawyer. If my refund is not processed, I will be pursuing legal action. This is unacceptable customer service.
I booked a rental car through Booking for Greenmotion at Bodrum Milas Airport under my brother’s name. When we arrived, they claimed that his Findeks credit score was too low, so they forced me to rebook the car under my name. The Greenmotion staff assured me that the original payment of ₺3,150 wou...
I booked a rental car through EnjoyTravel.com for October 27-30, 2023, in Antalya. The full payment was charged to my credit card in advance. However, when we arrived at the airport to pick up the car from their local partner, Active Rent A Car, no one answered our calls. We waited for an hour befor...
I rented a car from Greenmotion Airport AVM - Ataköy branch on 26.11.2021. I called the call center to inquire until what time I could return the car. They assured me I could return it by 22:00. When I arrived at the mall, the office had closed at 20:00, so I couldn't return the car and had to wait ...
On September 18, 2025, I rented a car through eDreams to pick up at Ankara Airport. I had a very important appointment that day, so it was essential for me to collect the car on time. However, when I arrived at the airport desk, the representative refused to accept my internationally valid driver’s ...
I booked a 9-day car rental from Greenmotion’s Ankara Esenboğa Airport branch, paid in full two weeks in advance. When I arrived at the branch to pick up the vehicle, they completed the Findeks (credit) check and confirmed there were no issues. I was then offered optional services like an extra driv...
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