The WQ71-P52SS cordless vacuum, which was under warranty, malfunctioned three times and was sent for service each time, only to break down again. We visited the store to request a replacement, but they forwarded the product to the Authorized Service. Despite our replacement request, the service offered a much lower-value model instead and dismissed our concerns, saying, "Take one of the lower models if you want; otherwise, do whatever you want." We then filed a complaint with the Consumer Arbitration Committee, which ruled in our favor, stating that the product must be replaced with an identical one. However, neither Teknosa nor Electrolux took any action. I will never buy from this brand again.
Request No: 71384/2024
In November 2023, I purchased an Electrolux cordless vacuum for ₺12,000 from Antares Media Markt, and I’ve had nothing but issues since then. I’ve had to send the vacuum to the authorized service three times. The first time, it was returned covered in scratches. On the second visit, the LED nozzle ...
I just wanted to say hello because the Electrolux cordless vacuum situation at Mall of Media Markt was a nightmare for me. I bought it in June of the previous year and have serious regrets about my decision. The vacuum had to be sent in for repairs once, and by the time it was ready to be picked up,...
In July, we received our brand-new Electrolux 700 series (EP71AB14UG) vacuum cleaner, which we took to the authorized service center for the second time on November 2, 2024. Despite more than a month passing, it still hasn’t been repaired or returned. During our first visit, we were told, "There’s n...
Electrolux has been a huge regret for us. My advice is definitely that no one should buy it. I've been trying to get service for over a month. I must have spoken to 30 different Electrolux customer representatives, without exaggeration, and yet the service still hasn't come. They just give us instru...
I purchased the Electrolux 700 Cordless Cleaner about a year ago. Three months after purchase, the light stopped working, the suction power decreased, and the auto mode stopped functioning. I delivered the product to the Electrolux authorized service in İzmit, Kocaeli under warranty. The service tea...
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