Electrolux WQ71 P52SS Broke 3 Times but Teknosa Refuses to Replace
The WQ71-P52SS cordless vacuum, which was under warranty, malfunctioned three times and was sent for service each time, only to break down again. We visited the store to request a replacement, but they forwarded the product to the Authorized Service. Despite our replacement request, the service offered a much lower-value model instead and dismissed our concerns, saying, "Take one of the lower models if you want; otherwise, do whatever you want." We then filed a complaint with the Consumer Arbitration Committee, which ruled in our favor, stating that the product must be replaced with an identical one. However, neither Teknosa nor Electrolux took any action. I will never buy from this brand again.
Request No: 71384/2024
Dear Consumer Ms. Aleyna H., We would like to thank you for choosing our brand and for taking the time to share your valuable opinions with us. Your opinions are very valuable to our company and us. In our journey of customer satisfaction with our slogan 'Shape living for the better', we always show great interest in suggestions that will further elevate the already high standards of our company, which operates with a reliable service understanding. We kindly ask you to continue sharing your thoughts about our company's products and services with us so that we can provide you with better service. You can reach us on weekdays and Saturdays between 09:00 – 19:00. We thank our consumers who share their views and suggestions for their trust in our brand. Electrolux Customer Service
