Service Time And Supply Issues With Electrolux Rechargeable Vacuum

I have two Electrolux vacuum cleaners at home, one regular and the other a cordless stick model. Two years ago, when the regular vacuum needed a filter replacement, it took the service center two months to provide the filter due to logistical problems caused by the pandemic. Last year, the cordless vacuum broke down, and the service center diagnosed a faulty battery. When we asked if they were sure, the Izmir service center confirmed. At that time, we were living in Cesme, and we traveled 90 km to the service center. We paid 500 ₺ to replace the battery, but the vacuum still didn't work when we brought it home. Upon returning it to the service center, they then claimed the mainboard was faulty. In August, the vacuum malfunctioned again, and this time we were in Canakkale. The service center said the connection on the fan blade of the motor was broken and the entire motor needed replacement, costing 1,120 ₺. We approved the repair and waited for two months. When I visited the service center to inquire about the progress, I learned that the part was still awaited from abroad. Throughout this process, I received no updates from the service center and had to constantly follow up myself. Six months later, when I went to the service center, they said, "The part arrived today, we can deliver it tomorrow." However, when I went the next day, I found out that the part received wasn't for my vacuum, which infuriated me. The service center representative tried to downplay the situation, stating that it can take a long time for parts to arrive from abroad. Unsure if the issue stemmed from the service center or the main company, I contacted customer service. The representative listened to my complaint, took notes, and assured me they would provide information, but no response came for a week to ten days. When I called again, a gentleman mentioned the part was in the procurement stage. In an era where even the most valuable items from abroad can be delivered within one to fifteen days, being kept waiting this long without updates or apologies makes one feel truly undervalued.