For over a year, I’ve experienced persistent cooling issues with my Electrolux refrigerator. Despite multiple service visits, three motor replacements, and countless interventions, the internal temperature has never dropped below 10°C. We initially refrained from taking legal action, trusting the company to resolve the issue, but our patience has run out due to recent events.
During a recent service visit, the technician deliberately manipulated the temperature reading by measuring at the back of the refrigerator, claiming it was 4°C, and even requested we sign a blank A4 form. When we refused, they left and falsified a report stating the refrigerator was functioning normally. Electrolux’s headquarters accepted this misleading report and photos as evidence.
To prove the ongoing issue, I measured the internal temperature of a water bottle placed at 14°C inside the fridge for 30 hours, only to find it had dropped to 11°C. I documented this in seven videos and sent them to the company, but they failed to provide any meaningful response or solution.
Additionally, the refrigerator door has detached twice, injuring my wife and daughter. We purchased this product expecting the quality of a global brand, but it has caused nothing but frustration and harm.
As of January 2, 2025, I am initiating legal proceedings. I strongly advise potential buyers to reconsider their choice of brand to avoid a similar ordeal.
Our mobile air conditioner broke down 2 times with the "same fault" within the warranty period. (10 july 2023, 3 Jun 2024) According to the relevant law, replacement or refund is required, but it is not accepted, and it is said that the headquarters has ordered repair. my device was taken to service...
I've been without a refrigerator for a week. A refrigerator with dents emerged from its original packaging. The service produced a report and photographed the scene. On 08.11.2023, the replacement request with photos was forwarded to Electrolux AG, which they refer to as the main headquarters. Today...
On October 17, 2021, I purchased an Electrolux LNT7ME46W2 model 510-liter no-frost refrigerator with a bottom freezer. The first breakdown occurred on September 25, 2023, just months before the warranty expired. During the late summer heat, we had to discard more than half of our food and beg neighb...
I am very unhappy with the service Electrolux has given me for my built-in refrigerator. The unit stopped cooling approximately 10 months ago and I contacted the authorized service of Electrolux for assistance. The technician came and reported that the thermostat was defective and replaced it. Howev...
Since the day we purchased our Electrolux refrigerator from Teknosa on March 25, 2023, there have been dents on the door. At first, they were not very noticeable, but over time, they became deeper. When we asked the service team, they said the dents might have occurred due to pressure during storage...
Comments