I purchased an Electrolux dryer in 2023, and by July 2024, it stopped drying properly and started leaking water from the bottom instead of into the tank. Even though the product was under warranty, the service team labeled it as "annual maintenance", charged me ₺2,000, and returned the repaired machine.
Unfortunately, in April 2025, not even a year later, the exact same issue occurred again. The machine still has active warranty coverage, and it’s the same malfunction I previously paid to fix, yet I’m being asked to pay again. What's worse, I purchased two of these machines on the same day—the other one is working flawlessly.
When I refused to pay, citing the ongoing warranty and recent service history, my request was rejected. While trying to explain the situation to customer service representative Ms. M****, I was interrupted repeatedly and spoken to in an unprofessional tone.
Electrolux, I demand a free repair under warranty for a repeated defect, and a formal apology for the poor treatment I received. This level of service is unacceptable for a brand of your reputation. You must stand behind your product and treat your customers with respect.
On 21.01.2023, I bought an Electrolux brand EW7H458ST model dryer from Media Markt. When the machine took the laundry out without drying and leaked water, I called the service because the product was under warranty. It was stated that water had accumulated in the heat exchanger filter area and that ...
I bought an Electrolux dryer in February 2023. The machine, which we love to use, started leaking water before the warranty period ended. I immediately called the Electrolux customer representative. The customer representative gave information about filter and heat exchanger cleaning. However, I sai...
On 28.11.2022, I bought an Electrolux brand and EW7H458ST model 8 kg dryer. The service provided an additional 4-year warranty to ensure that my product was protected for longer. Even though my product was still under warranty, when I contacted customer service, I was treated as if I had bought the ...
I purchased an Electrolux washing machine in August 2024. Within a short period of about 3 months, the machine started showing error codes frequently and began moving from its position. I reported the issue, and a service technician arrived 4 days later. The technician, who was the same person who i...
On November 23, 2022, I purchased an Electrolux dryer from Media Markt. In March 2024, I sent the machine to service for maintenance. The service performed the maintenance, checked the machine, and returned it, stating there were no issues. However, about 10 days later, on April 9, 2024, the machine...
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