1win Deposit Rejected - UTR Transaction Issue
I am a user of 1win with account ID 31450***. On 17/03/2026 at around 4:34 pm, I deposited ₹2000 to my 1win account. The transaction shows as rejected on 1win, but the amount has not been returned to my bank account and has also not been credited to my 1win wallet. The UTR number for this transaction is 300058149068. Because of this issue, my ₹2000 is currently stuck and I am unable to use either my bank balance or my 1win balance. I request that this transaction be checked on priority using the given UTR and my account ID, and that either the ₹2000 be credited to my 1win account or immediately refunded back to my bank account. I expect a quick and clear resolution and a confirmation message once the action has been completed.
Hello! We understand how frustrating it can be when a deposit doesn’t appear in your account, and we sincerely sympathize with your situation. A new ticket has been created based on your request to investigate this transaction. For the most efficient resolution, you can check the status of your ticket and provide any additional details, such as your UTR or screenshots, directly in our live support chat. Our specialists will review the case thoroughly as quickly as possible.
Hello! We understand this situation is frustrating. We’ve checked the transaction with the provider — the funds were not received on their side, so this deposit cannot be processed or credited. If the amount hasn’t been returned, please contact your bank’s support to clarify the status of your payment. If the bank confirms it was successful, you can send us a bank statement from the date of deposit until today along with a screenshot of their response, so we can continue the review.
