Avoid eDreams at all costs! This company makes every request difficult and provides no real customer support. We purchased tickets for five people under reservation number "18839654634" for two flights: Istanbul-Milan with "a jet" and Rome-Istanbul with "Pegasus." Due to unforeseen circumstances, we needed to make a date change. However, eDreams’ website does not allow cancellations, directing us to handle changes through the airlines directly. We successfully canceled the Pegasus flight through Pegasus, but "a jet" stated they could not process the cancellation and that we must do it through the booking site. Both companies keep redirecting us to each other, and eDreams only offers automated responses with no human support available. Is this what they call professionalism? Do we have to resort to legal action? I am demanding a refund for my flight tickets immediately!
I mistakenly believed I was booking through Pegasus Airlines, but it turned out to be eDreams, and I booked round-trip tickets from Istanbul to Izmir for April 16 (morning departure, evening return). The tickets should have cost around ₺2,000, but I was shocked to find ₺3,074.94 charged to my credit...
We purchased a ticket through eDreams for f*** a*** h*** aktaş with AJet, and everything that could go wrong did. After completing our Paris to Istanbul flight, we missed the Istanbul to Kayseri connection despite checking in, arriving just 15 minutes late. Neither AJet nor eDreams offered any assis...
On 15.06.2025, I purchased a Pegasus flight ticket through the E Dreams platform with reservation number 23349551652. The total payment was ₺4.200. However, just 5 minutes after purchase, I cancelled the ticket directly through Pegasus due to a change in my plans. Despite this, for over 15 days now,...
On October 2, 2025, I purchased a Pegasus Airlines ticket for the Gaziantep–Rotterdam flight through eDreams (booking number: 1BFE5Q). The day after the purchase, Pegasus canceled my flight and informed me that I needed to contact eDreams for further assistance. I then reached out to eDreams custom...
On November 10, 2024, I attempted to purchase a flight ticket from Istanbul to Jordan via eDreams and Skyscanner. The flight I selected was supposed to depart Istanbul on November 10 at 11:20 PM and arrive in Jordan on November 11 at 2:20 AM. However, the system issued a ticket for a flight departin...
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