I made a car reservation with eDreams for June 25, 2023, with a pickup date of July 2, 2023. My reservation code is TR734999740. Despite providing all the flight details for my Istanbul-Bodrum THY flight, including departure and arrival times, they canceled my reservation because the car rental was scheduled for 10:00 AM while the flight landed at 10:45 AM. They refused to provide the car and withheld the payment I made. In our correspondence, they claim that they cannot process the payment due to the delayed flight. This is a clear case of a Turkish car rental company taking my money unlawfully. I am prepared to initiate all necessary legal proceedings to resolve this matter and obtain a refund.
On September 18, 2025, I rented a car through eDreams to pick up at Ankara Airport. I had a very important appointment that day, so it was essential for me to collect the car on time. However, when I arrived at the airport desk, the representative refused to accept my internationally valid driver’s ...
On November 3rd, 2023, I had a problem with the car I rented and filed a complaint, but unfortunately, I didn't receive any response. I rented from eDreams. I used my everyday bank card to purchase the car. Unfortunately, I was unable to pick up the car as I had forgotten to bring my credit card. Co...
On the night of October 3rd to October 4th, I rented a Peugeot 3008 through eDreams Cars, with the local rental provider being Essence Car, at Izmir Adnan Menderes Airport (Turkey). However, when I arrived to pick up the vehicle, the rental company refused to deliver the car, stating that the reserv...
On April 2, 2025, at 08:15, I made a car rental reservation through the eDreams website, selecting a vehicle from the Sixt branch. However, when I went to pick up the car, I was told the vehicle wasn’t available in their fleet. The staff then claimed that eDreams is just a broker platform and referr...
On June 7, 2025, I booked a rental car through eDreams, paying a total of ₺8,291.24. Shortly after, I was notified that the booking had been canceled by the company. However, despite the cancellation, the charge still appears on my bank account as a pending transaction. I have not been able to acces...
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