On November 3rd, 2023, I had a problem with the car I rented and filed a complaint, but unfortunately, I didn't receive any response. I rented from eDreams. I used my everyday bank card to purchase the car. Unfortunately, I was unable to pick up the car as I had forgotten to bring my credit card. Consequently, I had to request a refund. Unfortunately, the refund was not processed. I found myself abandoned at Erzurum Airport. I'm pondering the best course of action to pursue in this particular scenario. If I have to take legal action, I want to do it right away.
On September 18, 2025, I rented a car through eDreams to pick up at Ankara Airport. I had a very important appointment that day, so it was essential for me to collect the car on time. However, when I arrived at the airport desk, the representative refused to accept my internationally valid driver’s ...
I made a car reservation with eDreams for June 25, 2023, with a pickup date of July 2, 2023. My reservation code is TR734999740. Despite providing all the flight details for my Istanbul-Bodrum THY flight, including departure and arrival times, they canceled my reservation because the car rental was ...
On March 26th, I made a car rental booking with eDreams, but unfortunately, my reservation was later canceled due to the unavailability of cars. I have the receipts to prove that the payment was directly debited from my account. However, the company now claims that the funds are in my bank account. ...
On June 7, 2025, I booked a rental car through eDreams, paying a total of ₺8,291.24. Shortly after, I was notified that the booking had been canceled by the company. However, despite the cancellation, the charge still appears on my bank account as a pending transaction. I have not been able to acces...
On the night of October 3rd to October 4th, I rented a Peugeot 3008 through eDreams Cars, with the local rental provider being Essence Car, at Izmir Adnan Menderes Airport (Turkey). However, when I arrived to pick up the vehicle, the rental company refused to deliver the car, stating that the reserv...
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