On September 18, 2025, I rented a car through eDreams to pick up at Ankara Airport. I had a very important appointment that day, so it was essential for me to collect the car on time. However, when I arrived at the airport desk, the representative refused to accept my internationally valid driver’s license and told me that they could not hand over the vehicle. As a result, I couldn’t get the car and missed my appointment.
During this ordeal, I contacted eDreams every day through their live chat support, but I was repeatedly brushed off and still haven’t received my refund. I paid a total of ₺13,826.18 for the car rental using my credit card (reservation number: TR850209610). Since I couldn’t collect the car, I had to rent another vehicle from a different company at the airport for ₺18,600. On top of that, missing my appointment caused an additional loss of around ₺10,000.
All I’m asking from eDreams is a refund for the reservation since I didn’t receive any service. If my complaint is not resolved promptly, I will take legal action through my attorney and seek compensation for the financial and personal damages I have suffered.
On June 7, 2025, I booked a rental car through eDreams, paying a total of ₺8,291.24. Shortly after, I was notified that the booking had been canceled by the company. However, despite the cancellation, the charge still appears on my bank account as a pending transaction. I have not been able to acces...
I made a car reservation with eDreams for June 25, 2023, with a pickup date of July 2, 2023. My reservation code is TR734999740. Despite providing all the flight details for my Istanbul-Bodrum THY flight, including departure and arrival times, they canceled my reservation because the car rental was ...
On November 3rd, 2023, I had a problem with the car I rented and filed a complaint, but unfortunately, I didn't receive any response. I rented from eDreams. I used my everyday bank card to purchase the car. Unfortunately, I was unable to pick up the car as I had forgotten to bring my credit card. Co...
On the night of October 3rd to October 4th, I rented a Peugeot 3008 through eDreams Cars, with the local rental provider being Essence Car, at Izmir Adnan Menderes Airport (Turkey). However, when I arrived to pick up the vehicle, the rental company refused to deliver the car, stating that the reserv...
I rented a car through EDreams from a company called Dreams for November 28 to December 1 in Ankara, Turkey. I made a prepaid payment of $168. However, during the payment or reservation process, there was no clear information stating that I would be required to provide a credit card with a 750-euro ...
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