On June 7, 2025, I booked a rental car through eDreams, paying a total of ₺8,291.24. Shortly after, I was notified that the booking had been canceled by the company. However, despite the cancellation, the charge still appears on my bank account as a pending transaction. I have not been able to access the funds since the moment I made the booking.
I've submitted multiple support requests asking for an ARN (Acquirer Reference Number) or a cancellation receipt—both of which are required by my bank to reverse the transaction. But eDreams refuses to provide either. They claim the reservation has been canceled, but without official documentation to prove it, my bank cannot proceed with any refund.
This lack of cooperation has created significant financial and emotional stress. I cannot get my money back, and the company won’t even respond properly. I am now forced to escalate the situation. If I do not receive the ARN code and refund confirmation immediately, I will file a formal complaint with the Consumer Arbitration Board and, if necessary, take the matter to the Ministry of Trade.
eDreams must stop stalling and issue the required documentation so my bank can finalize the refund. I demand this issue be resolved promptly.
On September 18, 2025, I rented a car through eDreams to pick up at Ankara Airport. I had a very important appointment that day, so it was essential for me to collect the car on time. However, when I arrived at the airport desk, the representative refused to accept my internationally valid driver’s ...
On the night of October 3rd to October 4th, I rented a Peugeot 3008 through eDreams Cars, with the local rental provider being Essence Car, at Izmir Adnan Menderes Airport (Turkey). However, when I arrived to pick up the vehicle, the rental company refused to deliver the car, stating that the reserv...
On March 26th, I made a car rental booking with eDreams, but unfortunately, my reservation was later canceled due to the unavailability of cars. I have the receipts to prove that the payment was directly debited from my account. However, the company now claims that the funds are in my bank account. ...
On May 6, 2025, I purchased a flight ticket through the eDreams app. The advertised price was ₺3000, which they charged—but I later discovered that even more money was withdrawn from my account, and this excess charge doesn’t even show up clearly in my bank transaction history. That’s already suspic...
I canceled a reservation on eDreams on January 17, 2024, and was told my refund would be processed. However, despite months of waiting, the money has still not been returned to my account. Every time I contact customer service, they tell me to "wait a little longer," but it's now March 3, 2025, and ...
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