On April 2, 2025, at 08:15, I made a car rental reservation through the eDreams website, selecting a vehicle from the Sixt branch. However, when I went to pick up the car, I was told the vehicle wasn’t available in their fleet. The staff then claimed that eDreams is just a broker platform and referred me to contact another agency responsible for the booking.
This is completely unacceptable. I made the payment through eDreams in good faith, expecting the car to be ready as promised. Instead, I received no service, no alternate vehicle, and no clear guidance. I am now requesting the immediate cancellation of this reservation and a full refund.
If I don’t receive a resolution soon, I’m prepared to take this matter further—whether through legal channels or consumer protection complaints. eDreams, please do the right thing and process my cancellation without delay.
On April 2, 2025, at 08:15, I rented a car from a Sixt branch through the eDreams website. I paid the full amount in advance via the platform and received a confirmation of my booking. Later, I was informed that the vehicle was not available in their fleet. They stated that they are an agency operat...
I booked a rental car two weeks in advance on eDreams Car (reservation number: TR152687450) through Sixt Rent a Car. However, on the day of the rental, Sixt refused to give me the car, claiming my driver’s license was not eligible—even though this was never mentioned during booking. Despite not usi...
I booked a car rental with Sixt through the eDreams website, but when I went to pick up the car, I was told that the reservation was canceled through eDreams. I reached out via WhatsApp, and they claimed the reservation wasn’t canceled, instructing me to show the receipt to the Sixt staff. Despite s...
On October 18, 2025, I made a daily car rental reservation through the eDreams app at the Sixt branch located at Mardin Airport (Reservation No: 97267*45). However, when I arrived to pick up the vehicle, I was told that a flight ticket was mandatory and therefore the car could not be handed over to ...
On October 16, 2025, I rented a Renault Clio through eDreams from Sixt at Diyarbakır Airport. My reservation number is TR870717717690. I paid a total of ₺26,500 by credit card. However, the vehicle was not delivered to me due to a name mismatch on the card. I also never received any invoice, email, ...
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