I purchased the Anker Eufy Clean L35 Hybrid robot vacuum from MediaMarkt about 18 months ago, and ever since then, it has been nothing but a headache. The main issue is with the rotating brush, which consistently malfunctions. I have already sent the device to service three times, and yet the exact same problem keeps coming back.
Each time, they claim the product has been repaired and return it to me, but the brush either stops spinning or doesn’t work properly shortly after use. This clearly points to a persistent defect that has never truly been fixed. I’ve even requested a product replacement, but that request has been ignored or denied without a valid reason.
It’s unacceptable to spend ₺ on a smart home device that fails to perform its core function and cannot be permanently repaired. Anker and MediaMarkt must take immediate responsibility by offering a full replacement or refund. This repeated service cycle with no results has wasted my time, energy, and money. I expect a real solution now—not another temporary fix.
I bought the Ecovacs T30 Pro Mini for a total of ₺43,000—₺35,000 for the robot vacuum and an additional ₺7,000 for extended warranty. Just 20 days after purchase, the device broke down. Since it was within six months, I requested a replacement under the no-repair warranty policy, but I was told it n...
I handed over my Dreame Bot L10S Pro robot vacuum to Media Markt for repair, and despite being told the issue was fixed, the exact same problems continue. This is not the first time—I've sent it in three times, and every time, they return the device claiming it’s repaired, but nothing changes. On t...
I bought the Dreame L10s Pro based on a MediaMarkt employee’s recommendation, hoping it would help keep my home clean—especially since my child has allergies. But this product turned out to be a huge letdown. We were only able to use it for 4 months before it started acting up. The vacuum has now b...
We’ve sent our Anker Eufy Robovac for repair twice due to different issues, and the experience has been frustrating. The first repair was for a faulty sensor. After getting it back from the service center, the vacuum, which previously had no battery issues, suddenly began having battery problems. Wh...
I purchased the Ecovacs Deebot T20 Omni robot vacuum from MediaMarkt Optimum on 09.05.2024. Less than a year later, the mopping system stopped wetting the mop pads. I took the device to BDH Bilişim Maltepe (the authorized service center) on 06.03.2025. The next day, I got a message saying the repair...
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