I purchased a Dyson V15 Absolute Detect vacuum expecting long-term quality and reliability. But after just 2.5 years, the battery has completely failed. It won’t charge at all—whether I plug it in or attach it to the vacuum, nothing happens.
When I contacted customer service, they simply told me that my warranty had expired and that a replacement battery would cost ₺5,200. I find it incredibly disappointing that a product marketed as premium has a battery life this short. For a vacuum at this price point, the battery should last significantly longer.
Dyson, you need to stand behind your products. A battery dying after 2.5 years should not be treated as acceptable wear. I’m asking for support—either a free or reasonably priced replacement—and for Dyson to revisit its warranty policies on such critical components. This experience is not what I expected from a brand that promises quality.
I bought a Dyson V15 vacuum expecting premium quality and reliability, yet its battery unexpectedly died in less than three years of careful use. It’s completely unacceptable that such an expensive product would have a battery failure this quickly without any user error. To make matters worse, when ...
I purchased my Dyson V15 cordless vacuum in October 2022, and I am beyond disappointed. In the middle of regular cleaning, the vacuum suddenly shut off and now won’t turn back on or charge at all. I haven’t even used it heavily, and yet the battery is completely dead in under two years. For a produc...
I purchased a Dyson V8 vacuum cleaner, and after just one year, the battery completely died. I reported the issue to Dyson, and they sent me a replacement battery, which I appreciated. However, the second battery also failed after only a year and a half. When I contacted Dyson again, they told me th...
In March 2023, I purchased a Dyson V15 Detect Absolute (Product Code: 394451-01) vacuum cleaner from the official Dyson website. Since the day I bought it, I have been using it without any issues, mounted on the wall and kept continuously on charge. Until recently, I had not experienced any malfunct...
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