I purchased the Dyson V15s Detect Submarine vacuum, and just two months after using it, the flower-patterned rubber seals on top of the device started peeling—a clear quality issue for such an expensive product. On May 10, 2025, I contacted Dyson support through the MyDyson app and had a video call with a representative named Ms. E**.**
Instead of addressing the defect, she told me to pour tea on a carpet and vacuum it up to “better demonstrate the device’s performance.” I was shocked. I explained that this would prove nothing and that even a budget vacuum like Fantom could do the same thing. That’s when she hung up on me mid-call.
Yes—Dyson, a brand known worldwide, ended a support call in my face without solving anything. No replacement, no repair, no apology—just a rude and careless attitude. This is completely unprofessional and disrespectful, especially when I paid a premium—₺—for what should have been a top-tier product with world-class support.
Dyson, you need to acknowledge this manufacturing defect and provide a real solution, not scripted responses and condescending behavior. I expect a full resolution for both the product issue and the way I was treated. This is not how you treat your customers.
On June 18, 2025, between 9:00 AM and 9:20 AM, I called Dyson customer service and spoke with a representative named Y*****. I explained that my V15 Detect Absolute vacuum's suction power had significantly decreased, and I suspected an air leak. She immediately dismissed my concerns, claiming that a...
I purchased a Dyson V15s Detect Submarine vacuum cleaner for my trousseau, and within less than a year—just 1.5 months into my marriage—the device already developed faults in the battery and digital display. Although the product is under a two-year warranty and I was repeatedly assured at the time o...
I ordered a Dyson V15 Submarine directly from Dyson’s website on February 19, 2025, with order number 910901423616. Just 16 days after receiving it, the yellow part of the handle started peeling. I immediately contacted customer service, even connecting via live chat, only to be told that since this...
I purchased a Dyson V15s Detect Submarine, but it hasn’t been charging since I got it. I contacted Dyson customer service on December 3rd to report the issue, and the next day, during a video call, they confirmed that the problem was with the charger. They promised to send me a replacement charger w...
I purchased the Dyson Submarine V15 Detect vacuum cleaner as a gift for my mother from Dyson website on September 9, 2025. By November 2025, it had only been used four times in total. Despite handling it with great care (as it’s quite expensive), we encountered serious quality issues from the very f...
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