I ordered a Dyson V15 Submarine directly from Dyson’s website on February 19, 2025, with order number 910901423616. Just 16 days after receiving it, the yellow part of the handle started peeling. I immediately contacted customer service, even connecting via live chat, only to be told that since this issue does not affect functionality, they would only offer a repair, not a replacement. They also claimed that this peeling was “normal” because the product has an air outlet.
If this issue is “normal,” why aren’t other Dyson users experiencing the same problem? I paid a premium price for this vacuum and expect Dyson to stand behind its products. I demand a proper resolution—either replace the defective handle or provide a real fix!
I purchased the Dyson V15s Detect Submarine vacuum, and just two months after using it, the flower-patterned rubber seals on top of the device started peeling—a clear quality issue for such an expensive product. On May 10, 2025, I contacted Dyson support through the MyDyson app and had a video call ...
I purchased a Dyson V15s Detect Submarine vacuum cleaner for my trousseau, and within less than a year—just 1.5 months into my marriage—the device already developed faults in the battery and digital display. Although the product is under a two-year warranty and I was repeatedly assured at the time o...
My Dyson V15 vacuum has started peeling, and despite reaching out, no one is addressing the issue. I’m not the only one—many people I know have faced the same problem. It is completely unreasonable for a vacuum at this price point to start deteriorating so quickly. Even though my product is still u...
On 16/09/2024, I purchased a Dyson v15S Submarine cordless vacuum, and it has since malfunctioned. As the device is under warranty, I contacted customer support and requested assistance. After a video call, the device was collected from my home and delivered to the service center on 08/09/2025. On 1...
Dear Dyson, I own a Dyson Big Ball Allergy 2 vacuum, serial number VK6-EU-NMJ2222A, and recently, the pneumatic handle broke. This issue has significantly impacted the vacuum’s performance, making it difficult to use properly. Since my device is still under warranty, I request a replacement handle ...
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