4
Zeynep is satisfied with the result
Resolved

I Keep Getting “Airways Blocked” and “Clean Filter” Warnings on My Dyson V15 Vacuum

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Zeynep
July 10, 2025 3:25 pm
38

I recently purchased the Dyson V15 vacuum cleaner, and despite using it only lightly and for a short time, it has already started giving me major problems. The device frequently shows an “Airways Blocked” warning and refuses to run on high power mode. When I switch to low power, it runs for a short time and then suddenly shuts off.

I’ve already cleaned the filter thoroughly, yet it keeps flashing the “Clean Filter” alert again and again. I followed all instructions, handled it carefully, and expected better performance from such a high-priced product—₺. Instead, I’m left with a vacuum that barely works.

This is extremely frustrating, especially considering how little the device has been used. It feels like it’s either a faulty sensor or a deeper defect in the machine. I expected reliability, not constant interruptions and error messages from a product Dyson markets as premium.

Dyson, please take this issue seriously. I want a proper inspection and resolution—not automated replies or generic advice. I invested in your brand expecting quality and service. So far, all I’ve gotten is a malfunctioning machine.

July 16, 2025 11:44 am (5 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Kind regards, Dyson Turkey

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