WePlay Account Blocked

I have been actively using my WePlay mobile app account for the last four months, always paying attention to follow the community guidelines and never receiving any warnings or violation notices during this time. On 23 July 2026, my account was suddenly and permanently blocked without any prior notice or clear explanation, which was a complete shock to me because I am not aware of having done anything against the rules. After seeing the permanent ban message, I immediately submitted an appeal through your support channels and requested that my situation be reviewed fairly. However, I still do not know the exact reason for the ban and would like to understand what specific rule I am claimed to have violated. I kindly request that my account be rechecked in detail, that the reason for the permanent block be clearly explained to me, and that my account be reactivated if there has been a mistake or misunderstanding. I expect a transparent and fair evaluation of my case and a clear response.