It took a month for the service to inspect and send my broken Dyson vacuum cleaner to Dyson headquarters. Following the choice to recycle the goods, we were notified that the new vacuum we had chosen was out of stock. We received emails twice claiming that the product was back in stock, but when we contacted 15 minutes later, we were told it was out of stock again. On the third email, we received a message indicating that we could purchase it via a payment link. Unfortunately, the payment connection did not work. The second payment link also failed. Meanwhile, the minutes-long phone delays and talks are another issue entirely. It is a really bad, tiresome, and disappointing service and experience.
We decided to buy a Dyson vacuum cleaner and placed our order over the phone, paying for it. As a precaution, we dialed the same phone number again. We were told that the payment had been canceled due to an error on the part of the employee who canceled the order. We asked for an explanation and wer...
We purchased the Dyson V15 Submarine vacuum cleaner, trusting in Dyson’s commitment to quality and customer satisfaction. However, after just one month, the device stopped working because it wouldn’t charge. We contacted Dyson and had a video call with their representative, who identified the issue...
The battery of my Dyson vacuum cleaner malfunctioned approximately one and a half months ago, and I reported the issue to the authorized service. Initially, I was told that the battery was in stock and would be shipped within three days. However, I never received any shipment. When I followed up, I ...
I contacted Dyson for repair service because my vacuum cleaner broke down. Before the product even reached their service center, I was charged ₺5,600. The service team later came to collect the vacuum cleaner, but since then, it has never been returned, and the entire process has turned into a night...
I began using my Dyson V15 vacuum in March, and on July 26, it developed a battery issue. Customer service assured me that a replacement battery would be sent to me within three business days. However, six days had passed with no sign of the battery. When I contacted them again, they said it would b...
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