My Dyson vacuum became useless in just five months. The issue is that it sometimes works when you press the trigger and sometimes it doesn't. I spoke to the service, sent a video showing the problem, and the person on the phone said the motor needs to be replaced. Initially gray, they said they didn't have gray, only purple. We agreed. On November 3rd, we shipped it the way they wanted. It reached them on November 8th, and today is November 24th—twenty-one days later. No new vacuum has arrived, and they claim there's no stock. When we called today, they said it's out of stock and might come from abroad. Meanwhile, we're doing makeshift cleaning with a broom at home. Never again with Dyson. On November 17th, they called saying they don't have any product in stock but offered a red one. Are we playing housekeeping with Dyson? A big company like Dyson can't even supply the requested color in their stock. It's been 21 days, and the service couldn't manage to get a motor for a vacuum. Oh, people!"
I purchased a Dyson V15 cordless vacuum, and at first, it worked perfectly fine. However, over time, the suction power gradually weakened until it barely picked up anything. I sent it to service twice, and each time, they claimed it was fixed, but the problem never went away. Now, the vacuum has co...
It's been 18 months since I bought a Dyson vacuum cleaner. After 1 year, the problem began. When the machine is running, the trigger mechanism seizes. When we first called the service, we told them about our problem with the video, they had the filter cleaned and we were told that it would be fixed....
It took a month for the service to inspect and send my broken Dyson vacuum cleaner to Dyson headquarters. Following the choice to recycle the goods, we were notified that the new vacuum we had chosen was out of stock. We received emails twice claiming that the product was back in stock, but when we ...
4 months ago, my Dyson vacuum cleaner, which I purchased 4 months ago, was taken from my home to be delivered to the service by cargo on 03.05.2023 as a result of my contact with the contact center. Although the cargo delivered the product on 05.05.2023, the product service process was reported as 1...
I sent my Dyson V10 vacuum cleaner to service for the second time on January 30, 2025, due to an issue with the trigger mechanism. The vacuum was delivered to the service center on Friday, and on February 4, 2025, I received a message stating that the main handheld unit had been replaced and would b...
Comments