I sent my Dyson V15 model vacuum cleaner in for service due to a problem with the top chamber. Before sending it, I spoke with customer service and received assurance that there would be no issues during the service. However, when my vacuum cleaner returned from service, its hose was visibly battered, dented, and damaged, as if it had been mishandled. They tried to blame the shipping, but it was clear that this damage couldn't have occurred during transit. The packaging was impeccable. To add insult to injury, the service center shamelessly sent us back the vacuum with the damaged hose. When we requested a replacement, they claimed they could only send the hose and that's it. The replacement hose they sent resembled a low-quality market item. We're simply asking for our product to be returned in its original box. They keep saying it's out of stock, and that's as far as it goes. I've never experienced such a horrendous customer service process, even from the worst brands. We've been in communication every day, every single day! I'm beyond frustrated!
About six months ago, I purchased a Dyson V15 cordless vacuum cleaner. This was actually my second Dyson cordless vacuum, as I had been satisfied with the first one. However, the seal in the dustbin came off and tore. I was told that the part would be replaced under warranty and that both the dustbi...
Dear Customer Service Team or Authorities, I am writing to express my dissatisfaction and disappointment with the problems I encountered with my Dyson V15 vacuum cleaner, which I purchased about eight months ago. First, the vacuum cleaner head of my Dyson V15 model vacuum cleaner, which I purchased ...
I bought a V15 vacuum cleaner from Dyson's website. Despite being extremely careful, the wheels of the vacuum's main head broke. We called Dyson, and they told us that they would send the part as quickly as possible. We even received an email claiming that it would be shipped shortly. However, a few...
I purchased a Dyson V15 cordless vacuum, and at first, it worked perfectly fine. However, over time, the suction power gradually weakened until it barely picked up anything. I sent it to service twice, and each time, they claimed it was fixed, but the problem never went away. Now, the vacuum has co...
I am absolutely furious with my Dyson V15! Almost immediately after a few uses, I noticed its suction power was weak and contacted customer service fo...
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