On September 17th, the Dyson V15 vacuum I purchased from the online store was shipped with a missing nozzle storage clip. However, because I was hospitalized at the time, I wasn't able to inspect the product and noticed the missing part until later. As soon as I realized this, I contacted Dyson customer service via WhatsApp with my order number. However, they informed me that since I hadn't received a notification within 14 days, they couldn't assist me systematically and that I was excluded from the process. Because I was in the hospital, I wasn't able to inspect the product in time, and I would like this to be taken into consideration. I would like to request that the missing nozzle storage clip be sent to me free of charge.
I communicated the problem I experienced with my Dyson rechargeable vertical vacuum cleaner to Dyson customer service via WhatsApp on September 1, 2023. I was told that my problem had been solved by customer service for that day, and I was told that the spare part was in stock and would be shipped w...
I was emptying the container of my Dyson V12 vacuum when, out of nowhere, the rubber part just fell out. I tried to reach out to Dyson on WhatsApp, and they said they would reply within 15 minutes. However, it actually took them nearly a whole day to respond. I also emailed the Dyson store, explaine...
On December 15th, during a video call with Dyson Customer Service, it was determined that the under-furniture adapter of my V15 vacuum, which is still under warranty, was faulty. They promptly initiated the process to send a replacement. However, despite several follow-up calls, I’ve been repeatedly...
On 24.08.2025, the plastic part inside the dust bin of my Dyson V15 Detect vacuum cleaner came off, making the device unusable. I immediately contacted Dyson customer service and provided my order ID: 39196314. During the first call, I was told that the faulty part would be shipped within 3 business...
Comments