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Önder is very satisfied with the result
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Dyson Forced Me to Do a Video Call Just to Request Service for My V15s Vacuum

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Önder
Dyson
April 08, 9:34 pm
30
Önder's Thank You Message
“My issue was resolved and no fee was charged. By the way, since it was my mistake, a fee should have been requested, but I think it was handled free of charge for customer satisfaction. However, the call center definitely needs to be trained.”

I bought a Dyson V15s vacuum cleaner two months ago. I have no issues with the product itself, but the after-sales service has been a complete disaster. The vacuum’s tube part got bent and became unusable. I thought, "Well, it’s Dyson, their customer service must be great." First, I checked their website to buy the part, but it wasn’t available. Then I called them and explained the situation, but they had no idea when the part would be back in stock. The WhatsApp support was even worse. I explained the situation and asked them to create a service request, but they insisted on a video call. I said no, I don’t consent to that; I had already sent them photos. I asked them to just open a service ticket so I could bring the product to the service center. Still, they insisted that I must do a video call. Am I obligated? No. But apparently, when it comes to Dyson, I am!

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1 Supporter
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Dyson
April 14, 1:33 pm (5 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be sure that we will handle the matter with care. Our resolution center representative will contact you as soon as possible to provide support. Regards, Dyson Turkey

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Dyson
April 14, 1:36 pm
Önder
Önder
May 11, 12:37 pm

My issue was resolved and no fee was charged. By the way, since it was my mistake, a fee should have been requested, but I think it was handled free of charge for customer satisfaction. However, the call center definitely needs to be trained.

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