Dyson Forced Me to Do a Video Call Just to Request Service for My V15s Vacuum
I bought a Dyson V15s vacuum cleaner two months ago. I have no issues with the product itself, but the after-sales service has been a complete disaster. The vacuum’s tube part got bent and became unusable. I thought, "Well, it’s Dyson, their customer service must be great." First, I checked their website to buy the part, but it wasn’t available. Then I called them and explained the situation, but they had no idea when the part would be back in stock. The WhatsApp support was even worse. I explained the situation and asked them to create a service request, but they insisted on a video call. I said no, I don’t consent to that; I had already sent them photos. I asked them to just open a service ticket so I could bring the product to the service center. Still, they insisted that I must do a video call. Am I obligated? No. But apparently, when it comes to Dyson, I am!
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be sure that we will handle the matter with care. Our resolution center representative will contact you as soon as possible to provide support. Regards, Dyson Turkey
Dear Customer, We called you via our call center line, but we could not reach you. If your request continues, you can contact us through our call center or via other communication channels. Sincerely, Dyson Turkey
My issue was resolved and no fee was charged. By the way, since it was my mistake, a fee should have been requested, but I think it was handled free of charge for customer satisfaction. However, the call center definitely needs to be trained.
