On January 21, 2023, I went to the Dyson Demo Store and bought the Dyson V15 Detect Extra Upright Vacuum Cleaner. When I opened the box, I saw that two parts were missing, so the customer service rep put in an order for them. They told me that the products were out of stock and that I should check back often to find out what was going on with my order. But, despite my many attempts since January 21, I still haven't heard anything new. I'm very upset and angry about my experience with customer service. I've been given the runaround, and it seems like the distributor for Dyson in Turkey doesn't care about giving its customers good service. This isn't right, and I feel like I'm being hurt. As a customer, I shouldn't have to deal with this level of incompetence from a company that's supposed to be the best in its field. I hope Dyson realizes that its reputation is at risk and does something to help me.
I’m incredibly frustrated with Dyson and how they’ve been handling my broken V15 Detect Absolute. The dust bin broke, and I reached out to customer service right away. They acknowledged the issue but told me I’d have to wait because the replacement part is out of stock. It’s been over 20 days, and I...
On May 10, 2024, I purchased a Dyson V15s Detect Submarine cordless vacuum from the Dyson authorized store located in Ümraniye Meydan AVM. Less than a year later, on March 12, 2025, both the upholstery tool and the wet cleaning head malfunctioned. I immediately contacted Dyson customer service, and ...
I noticed that my Dyson V15 vacuum cleaner, which I bought in December 2023 and started using because I wasn't here, didn't pick up dust properly when I used it for the second time. It performed no better than an ordinary handheld vacuum cleaner. I called customer service twice, explaining that ther...
I purchased a V15 from the Dyson Turkey website. On February 6, 2024, the screws inside the plastic parts on the sides of my carpet cleaning head broke, so it was sent in for replacement—but the service fixed it in the worst possible way, simply gluing it. Two days after it was returned, the glue ca...
I really regret buying Dyson. The technical service and customer service in Turkey are very bad. I have been dealing with the Dyson Gen5 Detect Absolute vacuum cleaner since December 16, 2023. First of all, the machine I bought turned out to be defective. Then they sent me a different machine than t...
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