I really regret buying Dyson. The technical service and customer service in Turkey are very bad. I have been dealing with the Dyson Gen5 Detect Absolute vacuum cleaner since December 16, 2023. First of all, the machine I bought turned out to be defective. Then they sent me a different machine than the one I bought, with missing parts. There were even bristles inside this machine, and it was obvious that it had been used. I stated that I would not accept this machine and wanted to return it. On February 1, 2024, I delivered the machine to the cargo company they worked with, and on February 5, 2024, the machine I sent was delivered to their warehouse. The legal process for returns is 7-14 business days after the machine is delivered. However, today is March 22, 2024, and the money has still not been refunded. I have photographic records of this entire process. We trusted the Dyson brand and paid money, and we experienced so much inconvenience.
I bought a vacuum cleaner (Gen5) online from Dyson.com.tr on 20 March 2024. The amount (28,999₺) of the cleaner was charged to my credit card, but Dyson claimed that the transaction was not registered in their system. I was terrified for six days and called the Dyson Call Center countless times to u...
Buying products from Dyson Turkey has been a complete disappointment, to say the least. Let me explain briefly. Around 6 months ago, we purchased a product that turned out to be defective. We contacted Dyson Turkey to address the issue. Initially, they attempted to resolve it by changing the filter,...
I purchased a Dyson V15 vacuum cleaner in Istanbul, Turkey on July 24, 2025, from Anpa Gross, believing I was buying a premium product. However, just two hours after purchase, I had to return to the store because the unit turned out to be defective straight out of the box. From the very first use, ...
I purchased a V15 from the Dyson Turkey website. On February 6, 2024, the screws inside the plastic parts on the sides of my carpet cleaning head broke, so it was sent in for replacement—but the service fixed it in the worst possible way, simply gluing it. Two days after it was returned, the glue ca...
We purchased the Dyson V15 DT TC Model from Dyson Turkey on 02.12.2023. During product cleaning, the dust chamber connection broke. The images of the relevant part are attached. The fact that the part becomes like this when you want to clean it seems to indicate that Dyson is not of the same quality...
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