I noticed that my Dyson V15 vacuum cleaner, which I bought in December 2023 and started using because I wasn't here, didn't pick up dust properly when I used it for the second time. It performed no better than an ordinary handheld vacuum cleaner. I called customer service twice, explaining that there was a fault in the product and that they had sent me a defective device. I requested service and inspection, but each time, customer service dismissed my complaints as user error. It's regrettable to have spent 21,000 ₺ on a Dyson vacuum, only to find no support or assistance when needed. It's incredibly frustrating and disrespectful. Why take customers' money if you're not going to provide proper service? Dyson's lack of care and responsiveness is appalling. I wish I had chosen another brand. Every Dyson product has been a disappointment for me. If you're considering purchasing one, think twice; paying 21,000 ₺ might just leave you feeling neurotic. It's astonishing how famous or influential individuals receive immediate attention, a brand-new replacement, and countless apologies, while regular customers are ignored. Such unethical behavior is unacceptable, yet Dyson continues to operate this way in Turkey. Buyers beware.
I bought a Dyson V15 vacuum cleaner 20 days ago, and the gasket in the dustbin has come loose. When I contacted customer service, they said it must have been broken, and I couldn't fix it, so they would send a new dustbin. They placed the order, and we began waiting for the product. Today, when I ca...
I purchased the V15 brand wireless vacuum cleaner from www.dyson.com.tr in May 2023, and unfortunately, after the 5th month, it started malfunctioning and became unusable. Additionally, the silicone seals on the device began falling off on their own. In an attempt to resolve the issue, I sent the va...
I bought the Dyson V15 Total Clean vacuum cleaner about a month ago for ₺26,000. Shortly after, I noticed that the vacuum cleaner’s pipe and body woul...
I sent my Dyson V15 vacuum cleaner to service on October 5, 2024, for a minor cosmetic issue, and it was returned to me by cargo on October 17—two weeks later—with a malfunction. When I took it back to the service center to explain the issue, they refused to acknowledge their mistake and informed me...
I purchased a Dyson V15 vacuum cleaner in Istanbul, Turkey on July 24, 2025, from Anpa Gross, believing I was buying a premium product. However, just two hours after purchase, I had to return to the store because the unit turned out to be defective straight out of the box. From the very first use, ...
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