I Can’t Get Dyson V15s Submarine Wet Brush Replacement Despite Warranty Coverage

On May 10, 2024, I purchased a Dyson V15s Detect Submarine cordless vacuum from the Dyson authorized store located in Ümraniye Meydan AVM. Less than a year later, on March 12, 2025, both the upholstery tool and the wet cleaning head malfunctioned. I immediately contacted Dyson customer service, and I was told that both parts would be replaced. While the upholstery tool was shipped promptly, I was later informed that the wet cleaning head was out of stock and would be sent once available.

After receiving the upholstery attachment, I got a call from Dyson’s authorized service saying my wet brush order would be temporarily canceled and reordered when it restocked. That was the last I heard from them. Since then, I have received no written or verbal updates. I’ve called customer service three times, and all I’m told is that the part is still out of stock with no expected availability date.

It has now been nearly five months, and I am still waiting for a part that should be covered under warranty. Dyson Turkey has completely failed to resolve the issue or provide a working solution. This delay is unacceptable. I expect Dyson to send the replacement immediately and take full responsibility for this warranty breach.