I sent my Dyson V12 device to the service center due to a motor malfunction. They offered to replace the product under warranty, but since they didn't have the V12 model in stock, they proposed refunding the amount I paid for the product and providing a discount code for the price difference with the current model. I explained that this offer would not be useful for me since the product was out of stock and, as mentioned by the customer representative, it was uncertain when it would be available again. I also mentioned that I only have one Dyson vacuum cleaner at home and it would not be reasonable for me to wait for stock to purchase a new one. The same customer representative informed me that I could purchase the V15 model using the discount code provided. I accepted the offer under the condition of being able to purchase the V15 model. So far, everything was fine. Later on, the discount code was sent to me via email on July 6th, even though the refund for the other device had not yet been processed. To avoid wasting time, I wanted to place an order for the V15 immediately due to concerns about stock depletion. However, despite multiple attempts, the discount code provided did not work for purchasing the V15 model. When I contacted customer service again, they assured me that a special team would handle the issue and get in touch with me. No response was received on July 7th. I contacted Dyson online support once again on July 8th to explain the situation. I also mentioned that my cat has a dust allergy, which could lead to serious health problems. The customer service representative assured me that the matter was urgent and that they would personally attend to it. I patiently waited for a call throughout the day. Today, on July 8th, when I checked Dyson's website (dyson.com.tr), I noticed that the V15 model was out of stock. Due to the unresolved issue of not being able to use the offer I accepted, which was contingent on purchasing the V15, I have been trying to make the purchase for the past two days. I have all the conversation records, both from Dyson and myself. Upon reviewing them, they can see the extent of the inconvenience caused. At this point, I do not believe they will be able to find a solution since there is no stock available. Therefore, starting from Monday, July 10th, I will initiate legal proceedings and defend my rights to the fullest extent possible.
I own a Dyson V15 cordless vacuum and was informed that they would send a replacement part due to a motor issue. After waiting for months, they called to say the part was unavailable and asked me to send my vacuum to the authorized service center. A while after sending it in, they informed me that t...
I wanted to purchase the Dyson V15 cordless vacuum cleaner using the discount campaign for customers who already own a Dyson device. First, the lady who contacted me over the phone informed me that the highest model available in their stock was the Dyson V15 Detect Absolute. I confirmed that if this...
I purchased a Dyson V15, and just over a year later, it started malfunctioning. The device wasn’t working properly, so I bought an original filter from Dyson’s website, thinking the issue was with the filter. After replacing it, the vacuum began overheating and lost suction power. I contacted custo...
The under-furniture adapter of my Dyson v15 cordless vacuum cleaner broke during use in November. When I called Dyson customer services, they informed me that they could not deliver the part because it was not currently in stock, but that it would be supplied as soon as possible. Thereupon, there wa...
Dear Customer Service Team or Authorities, I am writing to express my dissatisfaction and disappointment with the problems I encountered with my Dyson V15 vacuum cleaner, which I purchased about eight months ago. First, the vacuum cleaner head of my Dyson V15 model vacuum cleaner, which I purchased ...
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