I sent my Dyson V12 device to the service center due to a motor malfunction. They offered to replace the product under warranty, but since they didn't have the V12 model in stock, they proposed refunding the amount I paid for the product and providing a discount code for the price difference with the current model. I explained that this offer would not be useful for me since the product was out of stock and, as mentioned by the customer representative, it was uncertain when it would be available again. I also mentioned that I only have one Dyson vacuum cleaner at home and it would not be reasonable for me to wait for stock to purchase a new one. The same customer representative informed me that I could purchase the V15 model using the discount code provided. I accepted the offer under the condition of being able to purchase the V15 model. So far, everything was fine. Later on, the discount code was sent to me via email on July 6th, even though the refund for the other device had not yet been processed. To avoid wasting time, I wanted to place an order for the V15 immediately due to concerns about stock depletion. However, despite multiple attempts, the discount code provided did not work for purchasing the V15 model. When I contacted customer service again, they assured me that a special team would handle the issue and get in touch with me. No response was received on July 7th. I contacted Dyson online support once again on July 8th to explain the situation. I also mentioned that my cat has a dust allergy, which could lead to serious health problems. The customer service representative assured me that the matter was urgent and that they would personally attend to it. I patiently waited for a call throughout the day. Today, on July 8th, when I checked Dyson's website (dyson.com.tr), I noticed that the V15 model was out of stock. Due to the unresolved issue of not being able to use the offer I accepted, which was contingent on purchasing the V15, I have been trying to make the purchase for the past two days. I have all the conversation records, both from Dyson and myself. Upon reviewing them, they can see the extent of the inconvenience caused. At this point, I do not believe they will be able to find a solution since there is no stock available. Therefore, starting from Monday, July 10th, I will initiate legal proceedings and defend my rights to the fullest extent possible.
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey
I still haven't received any response. I am waiting for the final answer from Dyson to buy a new vacuum cleaner for my home.
I filled out the necessary application form for the Consumer Arbitration Committee, and I will process the file if there is no response after waiting one more day. For the information of other affected individuals: You can easily apply and seek your rights through the e-Government portal.
It was a bit of a painful process for me; we were without a vacuum cleaner for about 2 weeks. However, in the end, I managed to catch the stock with the discount code provided to me and was able to purchase the v15 model instead of the v12. I was able to catch the stock by constantly checking it on my own efforts. I would have expected a more attentive and faster solution from a globally renowned brand like Dyson. I think there are some problems with the Turkey distributorship. Still, thank you for resolving my issue.
