5
Ahmet is very satisfied with the result
Resolved

Dyson Refuses to Fix My Vacuum Despite Repeating Fault

Dyson Refuses to Fix My Vacuum Despite Repeating Fault
Ahmet
June 16, 12:36 pm
8
Ahmet's Thank You Message
“I was called by the support team 2 days ago and they replaced the body; the problem was resolved.”

I contacted the Dyson customer representative about the vacuum cleaner, which I bought in the 6th month of 2023, not working when I pressed the trigger in the 11th month of 2024, and I explained the problem with the video. It was sent to warranty the next day. As can be seen in the images, the service form was written as power failure was seen in the device, the hand unit was replaced, and when the product was sent again, I used it for 1 month without any problems. 1 month later, it started not working when I pressed the trigger again, until my 2nd fault notification was 2025 2nd month, that is, 3 months after the first service repair, when it started not working at all. 2. I asked the lady on the video call why the same problem occurred in 3 months, you are right, we can change your device, do you approve the change, and I said yes, it turned out that the thing to change was the filter of the product. Anyway, as seen in the image, the same fault solution was applied again in the 2nd service repair form. The device came back to me and I used it for 1-2 months without any problems, but I started to experience power interruptions when I pressed the same trigger again. I had to wait until it was completely cut off because the first time it worked, there were interruptions for irregular periods of time and I knew that the support representative would not accept this situation, so I waited. Unfortunately, I was not aware that the warranty expired on the 12th of the 6th month and today, 4 days after the warranty expired, I called because the interruptions became more frequent. The support person called me via video call and confirmed that he saw and confirmed that it was interrupted as soon as I pressed the trigger, but for some reason, he did something that the previous 2 service representatives did not do.

June 23, 11:54 am (6 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Kind regards, Dyson Turkey

Ahmet
June 24, 6:56 pm

I was called by the support team 2 days ago and they replaced the body; the problem was resolved.

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