Dyson Gen5Detect Device Replacement Denied Despite Arbitration Decision
Hello, good afternoon,
We sent my Dyson Gen5Detect Absolute Device, purchased on 30.12.2023, to the service center four times due to the same issue. Once, the entire main body was replaced. Then, on 13.08.2024, I had to send the device to the service again due to a malfunction in the carpet head. I was informed that the carpet head would be inspected and replaced with a new one. However, when I followed up three months later, I was told they didn’t know when the replacement would be in stock.
Due to my daughter's chronic condition, I had to purchase a product from another brand. Things have been complicated so far, but the real issue is what happened after the Consumer Arbitration Committee's decision. Dyson called me and instructed me to send the device to the service again for body control, maintenance, etc.
I’m attaching the decision report as a screenshot below. According to the report, the Committee decided that the defective product must be replaced. Yet, Dyson Turkey has been uncooperative, which is deeply frustrating. Instead of prioritizing customer satisfaction, Dyson is humiliating its users.
When I contacted Dyson Germany by phone to explain the situation, even they were shocked by what is happening. This experience has been beyond disappointing.
Please address this matter urgently.
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be sure that we will handle the matter with sensitivity. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey
Dear official, I would like to state from the beginning that no one has contacted me. As for the other issue, the Consumer Arbitrator's Decision has been declared to you as seen in the picture. Could you please tell me what you understand when you read this decision record?
